Free Shipping and Delivery Policy

The Planmate delivers products New Zealand wide using various courier services. With warehouse facilities in Auckland, Christchurch and Wellington we can ship and deliver in the shortest possible time frame at the lowest possible cost. We deliver free of charge across New Zealand regardless of the size of your order or your location in New Zealand.

Orders are dispatched within 8 hours of receipt of your order and delivery is estimated between 1-3 business days depending on your location within New Zealand.


Shipping Destinations

Planmate ships goods New Zealand wide and accepts orders through our online shop. We ship internationally, however at this time we can not accept international orders through our online portal. Please contact us on  +61 8 6201 4998 (for international callers) to inquire about our international shipping arrangements.


Customer Service Policy

Planmate is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 1-3 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund.

- FREE SHIPPING -
for New Zealand Orders

Want to shop quality products from
our helpful New Zealand online store?